Privacy Policy

1. Introduction

Crenzo, a brand of Sankar Group ("Crenzo", "we", "us") respects your privacy. This Privacy Policy explains what personal information we collect through crenzo.studio and our services, how we use it and the choices you have. We handle personal data in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023.

2. Information we collect

• Details you share: name, brand or business name, Instagram or social media handle, phone number, email, budget, follower count and campaign requirements, when you fill a form or message us on WhatsApp, phone or email.
• Campaign information: briefs, content drafts, approvals, performance data and invoices.
• Payment information: payments are processed by secure third-party payment gateways. We receive confirmation of payment but do not store your card, UPI or bank details.
• Website usage: basic technical data such as browser type, device and pages visited, which may be collected through cookies or similar tools.

3. How we use your information

• To respond to your enquiry and share a campaign plan.
• To match brands with suitable creators and run campaigns.
• To process payments, issue invoices and pay creators.
• To share campaign reports and improve our services.
• To meet legal, tax and regulatory requirements.

4. Sharing your information

We do not sell your personal information. We share it only as needed to deliver our services: between brands and creators taking part in the same campaign, with payment gateways and banks to process payments, with service providers who help us run our business, and with authorities when required by law.

5. WhatsApp and third-party platforms

Our contact form opens WhatsApp with your details pre-filled so you can send them to us. Your use of WhatsApp, Instagram, YouTube and other platforms is governed by their own privacy policies.

6. Data security and retention

We use reasonable security practices to protect your information. We keep personal information only for as long as needed for the purposes above, or as required by law (for example, tax records).

7. Your choices and rights

You can ask us to access, correct or delete your personal information, or withdraw consent for marketing messages, by contacting us at the details below. Some information may need to be kept to meet legal obligations.

8. Cookies

Our website may use cookies to remember preferences and understand how visitors use the site. You can block or delete cookies in your browser settings.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be on this page.

10. Grievance and contact

For any privacy questions or complaints, please contact us using the details below. We aim to respond within 7 working days.