Refund and Cancellation Policy

1. Overview

This Refund and Cancellation Policy applies to payments made to Crenzo, a brand of Sankar Group ("Crenzo") for influencer marketing services. As our services involve planning, creator booking and content creation, refunds depend on how far the campaign has progressed.

2. Cancellation by the brand

• Before creators are confirmed: if you cancel before any creator has been confirmed for your campaign, you are eligible for a full refund of the amount paid, less any payment gateway charges.
• After creators are confirmed but before content is created: a partial refund is made after deducting planning fees and any amounts already committed to creators.
• After content is created or published: no refund is available for content that has been created, approved or published.

3. Cancellation by Crenzo

If we are unable to deliver a campaign, or part of it, as agreed, we will refund the amount for the undelivered part in full, or offer a replacement creator or service if you prefer.

4. Creator no-shows

If a confirmed creator does not deliver the agreed content, we will either arrange a suitable replacement creator or refund the amount for that creator.

5. How to request a refund

Email info@crenzo.studio or WhatsApp +91 99660 84222 with your name, brand, campaign details and payment reference. We will review your request and reply within 3 working days.

6. Refund timelines

Approved refunds are processed within 5-7 working days to the original payment method. The time for the amount to reflect in your account depends on your bank or payment provider.

7. Barter campaigns

For barter (product-for-content) campaigns, products sent to creators are not returnable once delivered.