Terms of Service

1. About these terms

These Terms of Service ("Terms") govern your use of the website crenzo.studio and the services offered by Crenzo, a brand of Sankar Group ("Crenzo", "we", "us" or "our"). By using our website or services, you agree to these Terms. If you do not agree, please do not use the website or services.

2. Our services

Crenzo is an influencer marketing agency. We connect brands with content creators and influencers, plan and manage campaigns, coordinate content creation and approvals, handle payments to creators and share performance reports. The exact scope, deliverables, timelines and fees for each campaign are agreed in writing (by email, WhatsApp, a proposal or an invoice) before work starts.

3. Who can use our services

You must be at least 18 years old and able to enter into a legally binding contract under Indian law. If you use our services on behalf of a business, you confirm that you are authorised to act for that business.

4. Brands

• You will share accurate information about your brand, products, target audience and campaign goals.
• You are responsible for the claims made about your products and for complying with applicable laws, including advertising and consumer protection rules.
• Content is shared with you for approval before it goes live. Once you approve content, it may be published as agreed.
• Fees are payable as per the proposal or invoice. Campaign work begins after the agreed advance payment is received.

5. Creators

• You will share accurate details about your profile, audience and rates, and will not use fake followers, bots or engagement manipulation.
• You will create original content, follow the agreed brief and timelines, and clearly disclose paid partnerships as required by the Advertising Standards Council of India (ASCI) guidelines and applicable law.
• Payment for a campaign is released after the content is published as agreed and approved by the brand.

6. Payments

All prices are in Indian Rupees (INR) and are exclusive of applicable taxes, including GST, unless stated otherwise. Online payments are processed through secure third-party payment gateways. We do not store your card or bank details. Refunds and cancellations are governed by our Refund Policy.

7. Content and usage rights

Usage rights for campaign content (for example, reposting on the brand page or use in paid ads) are as agreed for each campaign. Unless agreed otherwise in writing, creators keep ownership of their content and brands receive the usage rights stated in the campaign agreement.

8. Acceptable use

You must not use our website or services for anything unlawful, misleading, defamatory or harmful, or to promote prohibited products or services. We may refuse or stop any campaign that we believe breaks these Terms or the law.

9. Results

We work to deliver strong campaign results, but reach, engagement, sales and other outcomes depend on many factors outside our control, such as platform algorithms and audience behaviour. We do not guarantee specific results unless agreed in writing.

10. Limitation of liability

To the extent permitted by law, Crenzo is not liable for any indirect, incidental or consequential loss. Our total liability for any claim relating to a campaign is limited to the fees paid to Crenzo for that campaign.

11. Changes to these terms

We may update these Terms from time to time. The updated version will be posted on this page with a new "Last updated" date.

12. Governing law

These Terms are governed by the laws of India. Courts at New Delhi shall have exclusive jurisdiction over any dispute arising from these Terms or our services.

13. Contact

For any questions about these Terms, please contact us using the details below.